Frequently Asked Questions

You can place your order online and select “pickup” during checkout. Once your order has been processed and is ready for pickup you will receive a confirmation email. Please wait until you receive your order confirmation email to pickup your order.

PLEASE NOTE: When you go to checkout, the option for pickup will say 'Head Office', but all online orders placed for pick up will be available at our Streetsville Store, 228 Queen St. S, Mississauga, Ontario. Pick ups will now be processed in 1-4 business days. Please wait to receive a completed confirmation email before you pick up. When you arrive at the store to collect your order, please provide the name on the order and the order number. Please contact info@catalystandcompany.com or call 905 858 5500 with any questions.

We will keep your order with us for as long as you need to come pick it up. Your order will not be cancelled if you should choose to take an extra amount of time to come pick it up.

Coupons can only be used once per order. Coupon codes cannot be applied during a sale.

Unfortunately sale prices cannot be applied to previous purchases. We try to give notice before we have a sitewide sale.

Once an order is placed, we are not able to cancel the order. For any order inquiries please email info@catalystandcompany.com with your order number and inquiry.

Up to date information on your order is available in your Catalyst & Co account. Log into your account through the SIGN IN tab.

Once you have placed your order you will receive an automatic confirmation email. If you do not receive a confirmation email please contact us directly – info@catalystandcompany.com

Yes, in the notes section of your order you can write a personalized message for us to include in your order.

If you don't receive a card for the crystal you have purchased, it is likely a crystal that we have not carried before. We're constantly bringing in new types of crystals, so we try to make cards for the most popular crystals. We will have all of the crystal meanings on the website under the listing description for you to reference.

As soon as your order has been placed, you will receive an automatic confirmation email. You will receive a second email once your order has been completed, with shipping or pick up details. If you do not receive a confirmation email, please check your junk folder. Contact us if you cannot find your confirmation email.

Any changes to an order must be done within the first 2 hours (within business hours) of placing your order. Contact info@catalystandcompany.com for change inquiries. Please note: We are not able to add items to an existing order, but we can do our best to combine orders to ship together.

If you receive a delivery notification but your package hasn’t arrived at your door, don’t worry, oftentimes the package will show up within the next 24 hours. Please see here for more information

Jewelry purchases will ship on a Catalyst card or in a kraft box. To limit waste, multiple ordered items will ship in one box. Gemstone bracelets will be packed in a single pouch with their meaning cards if available. If your order is gift, please leave a note during checkout. Additional boxes for gifting can be purchased.

Your pieces should be stored separately to avoid scratches. Store pieces in an airtight plastic bag to avoid tarnishing.

Our Jewelry cases are perfect for storing jewelry on the go

Sterling silver will never permanently change colour, however over time it will tarnish. To keep your piece looking bright, shiny, and new polish frequently with a silver cleaning cloth. 

To clean in behind transparent stones that collect dust, dead skin, or dirt over time, simply submerge in soapy water and scrub gently. Polish when dry.

Our Reminder bracelets and our Gemstone bracelets are made at our Head Office and can be resized to fit you perfectly. Please note: resized pieces are final sale. See Resizing