FREE SHIPPING TO CANADA + USA OVER $50

Customer Care

CHECKING YOUR ORDER STATUS

Up to date information on your order is available in your Catalyst & Co account. Log into your account through the SIGN IN tab.

Once you have placed your order you will receive an automatic confirmation email. If you do not receive a confirmation email please contact us directly – hi@catalystandcompany.com

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STOCK AVAILABILITY

Although we try to have the most up to date stock levels online, sometimes pieces are sold and are accidentally not removed from our inventory. Should this happen, we'll gladly help find you a similar style, let you know if we're getting more, or offer a full refund.

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TRACKING INFORMATION

North America - Please allow up to 5 working days before querying your parcel. Tracking information is available in your order details and in the shipping confirmation email.

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LOST PACKAGE

If your package is lost in transit, please e-mail us right away at hi@catalystandcompany.com and we will try our best to solve the issue. Please note that Catalyst & Co is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.

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IMPORTANT INFORMATION

We are unable to redirect orders once they have been dispatched. 

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FREE SHIPPING

Offered on orders above $50 before tax. Only available on orders shipping within North America. Does not apply to refunded items or exchanges, see below. 

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CANCELLATIONS

Once an order is submitted we are unable to change or cancel the order.

If you have additional questions about your order, please contact us directly by email hi@catalystandcompany.com

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SILVER CARE

All of our jewelry is solid .925 sterling silver. This metal will never corrode or leave a discolouration on your skin. Over time with regular wear your silver will tarnish. To keep your pieces shiny between polishes, try to keep contact with water and household chemicals to a minimum. To keep your pieces looking bright, shiny, and new, occasionally polish with a polishing cloth. 

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PACKAGING

Each item is packaged in a signature Catalyst & Co jewelry packaging before being shipped to you. Every ring order will ship in a handmade ring tin. Larger reusable gift tins are available for $6.

RETURNS

If for some reason you are not happy with your purchase, you can start a return for a refund within 14 days of the order date. Unworn and unused items may also be exchanged (with the exception of personalized/custom pieces) within 14 days of the purchase date.

The customer is responsible for return shipping fees. We are not responsible for lost return packages, so sending back the package with tracking is recommended.

 

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RETURNS DUE TO SIZING

If the ring, necklace or bracelet you ordered does not fit, we will be happy to exchange your piece for a different size within 14-days of the order date. However, the return postage fee must be covered by the customer.